For non-emergency care, contact Teladoc first. All optional inpatient and outpatient surgical and diagnostic treatments need pre-authorization. Nova will cover any reasonable and customary amounts. To avoid balance billing, get a Pre-authorization first, particularly if the amount exceeds $300.
If you have any questions or concerns, please contact the Nova Healthcare Claims Department by email at: email@example.com, or call 1(888)-266-4462, Ext. 1016
* “Medically Necessary” or “Medical Necessity” means healthcare services that a physician, exercising prudent clinical judgment, would provide to a patient. The service must be: To evaluate, diagnose, or treat an illness, injury, disease, or its symptoms.